Zodiac Pool Systems

Gal gave very little information on how valves work out of the box. I figured it out myself by hooking up the valve and toggling it to the position I need to mount on the base.

She did her best. Thank you.

This customer service was exceptional.

I had not registered the unit she called the retailer and registered it.

Once that was she put the order for replacing the defective hose

Our M60 elite has been a great product. Looking forward to the hose replacement and the unit continue to proved her service

This was a great experience that has made for a very happy user of your product line

Bought it, got it home, and it does not work. I would like a replacement. This is extremely upsetting; I paid 800 dollars for a device that does not work.

The service people from my Pool company (Pioneer Family Pools) made a token effort to install the aqua Link 3.0 and the service person said it would not work due to wifi network issues. I called the Zodiac Support people and they were able to get the system working in a few minutes. They basically turned the system on remotely while I was on the phone with them.

Why have a customer support and no one answering calls. I call at 330 on a Friday and the computer says call back during business hours wth.

Pool cleaner not working , not able to get assistance and pissed that you require me to use my time writing 100 symbols when your people are not available ! In order to forward my complaint !

My Jandy aqua Link controller, started flickering and just went blank and now it does not work at all and we checked, and it does have power. Im wondering if its still under warranty

I have had to have four warranted pool parts replaced since I have had my pool built . I just had to call in for a fourth one .

Not sure why it takes hours and an act of congress to do the same thing that I have done before .

Shouldnt my Info be stored somewhere as to not go through this every time I call ? Super frustrating!

I cant get a hold of any customer service person to help me with solving problems with my zodiac MX6 elite my pool vacuum is not working and I need help

Hoses defective, tearing, material must have been defective. Called customer support, very helpful have replacement hoses coning.

I have an MX8 Elite that runs very slow. I changed the engine and both gear boxes but still slow.

I measure 60 seconds for 10 rotations. I have a spring type suction gauge that shows more than adequate suction at the suction port of the pool. I then measured the suction at both input and output of the regulator attached to the MX8 and the suction was still very good. When I opened the vacuum and measured the suction at the inside of the vacuum, right after the swivel top, it was significantly lower.

Does this mean I need to replace the top assembly? Thanks Shokefl@***.com

I had a new filter system installed last October, took like a month to get the job completed, the filter works great. I believe the cartridges that came with it were faulty or defective, they clog after less than a month of winter pool time, so it's not even really being used other than the hot tub.

I have always cleaned before getting too dirty, mark the filters have cracked ripped and have not held up to the pressure that a filter this size puts out in my opinion. Furthermore, I contacted Aqua Pro pools and have been waiting on a copy of the invoice. I ordered cheap filters off of Amazon back in April and have been using them for the past 3 months or so and they work great.

These filters that zodiac makes are normally wonderful, my previous ones were great quality, I have a completely different filter with different size cartridges now Unfortunately. I would just like zodiac to be a stand-up company and stand by their product, these filters didn't even last 6 months

Great design and engineering...poor material selection for gears...class action law coming...please contact me

I received a $100 gift card after purchasing a new Zodiak pool cleaner back in 2021 as part of there spring sale promotion. I asked about the gift card when I purchased the Zodiak and was told I could use it for whatever I wanted.

I just wanted it so the next time I bought a Zodiak pool cleaner or equipment I would have it when I needed it. so I put it away for future use. Well my cleaner hoses were starting to deteriorate and break, and the new hoses are $33 per section. I needed 13 sections and after doing the math I figured that was stupid since I can get a brand new cleaner with hoses in the box for $579 with another $100 rebate card.

well I went down to purchase a new cleaner yesterday and the pool company wouldn't expect the card because it was only good for 90 days. I then proceeded to call the VISA card number on the back and they told me that if I didnt spend the money on the card the money goes back to Zodiak, The nice lady gave me the date that money was sent back to Zodiak which was FEb of 2022 and the number for Zodiak cutomer service. I called Zodiak (after about a 10 min hold) a young lady picked up and tiold me sorry about my bad luck (pretty much) she then started to tell me even though they receive the money back they will not issue me a credit or a new card even though I just wanted it to purchase a brand-new cleaner from the same manufacture. I then told her I was a business owner myself, and how do you expect to keep customers coming back with such poor business practices.

This totally blew my mind that they didn't care one bit if I bought more of their equipment or not. I really dont see how if would effect there bottom line when they gave me the card then took it back. that is pretty much the moral of the story. If I lost the card or something I get it because someone could have picked it up and tried to get it reimbursed to them, but they did verify the info on the card with my name and home address but still proceeded to tell me sorry nothing we could do.

So needless to say I will not purchase anymore stuff from them or there other companies they own. All over a measly $100 gift card that they promoted to receive more sales knowing that most people probably won't spend it in 90 days so they just keep the money like selfish jerks.

Problem resolved vacuum would not move Had to take mechanism apart to get it to move Had to put on new wheel treds